Information We Collect
We collect personal information that you voluntarily provide to us, such as your name, contact details, service history, and medical documentation relevant to your VA claim. We also automatically collect certain technical data, such as your IP address and browsing behavior, to improve your experience on our site.
How We Use Your Information
We use your information to provide personalized disability claims assistance, communicate with you regarding your status, and improve our service offerings. This includes using your data to develop evidence-based strategies for your specific VA claim.
Data Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Aside from these permitted support services, we do not sell or rent your personal data to third parties.
Data Retention and Security
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. We implement industry-standard security measures to protect your data from unauthorized access, loss, or alteration.
International Data Transfers
If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in our facilities. By using our services, you consent to this transfer.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. You may also have the right to object to or restrict certain processing activities. Please contact us directly to exercise these rights.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page with an updated effective date.
Legal Basis for Processing
We process your information based on your consent, the necessity of fulfilling our service agreement with you, and our legitimate interests in providing effective VA claims assistance.